Expense Management, once only the practice of the few large companies
who had an exceptionally large fleet of mobile devices, has become a
necessary practice for every enterprise. TEM helps address the
complicated demands placed on businesses by the ever-increasing use of
mobile devices by employees across all job descriptions.
wireless expense management
As mindWireless has watched TEM morph and accelerate over the last 20 years we have seen this best-practice adopted with varying levels of efficiency achieved.
Fortunately today, there is a wealth of information and data on the best custom fit of telecom expense management for specific enterprises.
The sheer number of communication channels between companies and their employees, their customers and partners, as well as the volume of information they exchange, is exponentially increasing year-to-year. Workforces are increasingly more mobile and more distributed due to globalization and telecommuting capabilities. The spread of consumer mobile technologies has resulted in customers driving the development of new business models, including online and mobile commerce, which must be “always on” and responsive
to customer needs. The “consumerization of IT” is real and must be reckoned with, mobile devices are no longer being sneaked into cubicles and board rooms, as smart-devices are now the business status-quo.
A fully functioning TEM program must take a holistic approach to managing the cost and usage of mobile telecommunications assets and services, as well as related processes, in order to maximize efficiency and minimize the costs associated with managing the corporate mobile environment. A comprehensive telecomm expense management strategy must carefully consider and bring together the best fit of technology, processes, people and policies to achieve success.
enterprise mobility management
The end-goal of TEM is to gain the fullest-framed picture of the entire mobile spend spectrum across business units, carriers, and service types. With such a view management is able to control processes such as invoice management, inventory updates, order placement, and contract validation. Organizations can then and only then bring extensive telecomm-spend under their control and achieve significant savings.
The Basics of Telecomm Expense Management
The need for businesses to manage an internal mobile fleet is gaining importance every day, so arguably every company can benefit from starting a TEM program.
While the art of telecomm expense management encompasses many activities, there are two prime areas of initial focus that can bring significant value to the surface: inventory management and invoice management.
Responsible and thoughtful companies strive to ensure that they are paying for exactly the right assets and services. Success or failure in this endeavor hinges on knowledge of exactly what their inventory comprises. This can be one of the most challenging activities for an enterprise to independently achieve, particularly for companies that are either expanding rapidly into more locations and hiring more employees or contracting and shutting down services. In addition, many companies rely on cumbersome manual processes to maintain and update their inventory. The double-edged nature of success and growth can be seen here when a mobile fleet is involved: a growing company necessitates TEM work.
A mobile inventory should provide granular intelligence about each asset by location, service type and business unit. This inventory cannot be static either; the data repository must be dynamically updated to ensure accuracy. A well-maintained, centralized and accurate mobile inventory (1) provides full-spectrum visibility of the mobile-telecom environment, (2) facilitates better usage analytics and bill validation, and (3) helps identify opportunities for optimization of costs and deployment design.